Shipping & Refund Policy

Shipping

We ship Worldwide using Canada Post and other carriers available. Your shipping fees will be calculated at checkout. 

We offer FREE shipping in Canada and U.S.A on orders over $50.

Also, we have an option of Untracked Standard Shipping in Canada and U.S.A. which offer a 3-9 business day delivery* :

  • Canada : $3.50
  • U.S.A. : $5.50

These fees will be available at checkout.

* This shipping option doesn't offer insurance or tracking for your package. We are not responsible for a loss or extended delivery time.

Returns and Refund
If you made a mistake in your order, contact our customer service rapidly. If your order hasn't been shipped, we will gladly modify the order.

We will not accept a full refund due to a change of mind after the order has been shipped.

If your item is damaged during transport or presents a manufacture default, please contact us at support@theearthycup.com or on our Contact Us page before within 15 days after delivery. We will gladly help you with the exchange or refund procedure.

To complete the process, we require a receipt or proof of purchase and a photo of the damaged item as evidence.